Find all the answers to your frequently asked questions about Botanica Spa here.
Arriving late may make it necessary to limit time for your treatment so the next guest is not delayed. Please arrive at least 15 minutes before the scheduled time to check in and prepare to enjoy your treatment.
The spa environment is one of tranquility and relaxation. Please respect all spa guests’ right to privacy and serenity and therefore no family members under the age of 16 years are permitted in the spa. Please turn off cellular phones upon arrival at the spa. The Botanica Spa at the Claremont Hotel will not tolerate unlawful discrimination, harassment or sexual harassment towards any person of any kind.
Please communicate health conditions such as high blood pressure, allergies, pregnancy or any other health related concerns you have when making your appointment. We do not recommend the consumption of alcohol before or directly after spa treatments. Please consult your doctor before using the spa heat and water facilities if under medical supervision or if you are taking medication. For moms-to-be, we have specifically designed treatments to care for both of you. Please allow our therapists to guide you in selecting which treatments are most suitable for you during this time. We recommend that you drink lots of water after your spa treatments to help accelerate the elimination of toxins.
The treatments you select are reserved especially for you and a 50% deposit is required in order to secure your booking. If you are not able to make your scheduled appointment, please advise us 24 hours in advance in order not to incur any cancellation charges. You may incur a cancellation fee equal to 100% of the total value of your treatment for same day cancellations, or for not arriving for your scheduled appointment. Hotel guests who have booked a service will incur a 50% cancellation fee for same day cancellations or not arriving for your scheduled appointment.
Treatments and packages are non-refundable, non-transferable and may not be exchanged for money. For hygiene reasons, products purchased may not be returned or exchanged.